General Policy

Unopened and unused ProAddiction products can be returned for a refund or exchanged within 14 days of purchase. The purchaser is responsible for return and exchange shipping costs.

To start a return please email a photo of the product, a reason or your return as well as your order number to:

Defective or Incorrect Products

If you received defective, damaged or incorrect products, you are eligible for a full refund or exchange within 14 days of purchase. To receive full compensation, the purchaser must provide evidence of the issue.

Evidence may include a photo or video with proof of purchase. Returns and exchanges for damaged goods are subject to validation and approval with submission.

Conditions for Refund/Exchange

If the above is not provided Odeliya Probeauty can not issue refunds for returns and or exchanges.

Odeliya Probeauty is not responsible for lost or stolen packages!